FAQ's

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 3-5 business days.

How much does it cost? How much does it cost?

For India: Free shipping on all orders. Yay!

For International: Shipping charges will be levied basis cart value and location.

Please contact our Customer Care team team for more information.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

How do I track my order? How do I track my order?

You will receive a tracking number by email and SMS once the product has been dispatched.

Where do you ship from? Where do you ship from?

Our warehouse is located in Bangalore.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Please enquire for more information about our Refund policy.

How do I know if an item is eligible for return? How do I know if an item is eligible for return?

Within India, we adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. If a certain style is NOT eligible, it is tagged as 'Final Sale' on the product page itself.

Free gifts/products won or received in promotional offers are not eligible for return.

Note: International orders are not eligible for return.

What about my money after i return my order? What about my money after i return my order?

You can get a full refund in your back account or store credit voucher for the amount you have paid towards the returned products for all purchases.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

What is the procss to return an item? What is the procss to return an item?

You can place your return request by clicking emailing us at contactus@thewayw.com

Once you have submitted your return request, a reverse pick-up will be scheduled.

You will receive a refund or store credit voucher (as you choose) for the amount of the style/s returned.

How long will it take to process my return? How long will it take to process my return?

For domestic orders: 7 to 10 working days.

Currently we do not accept returns on final sale products and all international orders.

How long will it take to deliver my order? How long will it take to deliver my order?

It will take 3-10 business days for your order to be delivered. Please get in touch with our team for expedited delivery.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.