Last updated: 30 October 2026

This policy applies to all purchases made on thewayw.com, operated by WAYW Retail Private Limited ("The WAYW", "we", "us").

Order cancellation

• You can cancel an order before it is dispatched by emailing customercare@thewayw.com with your order number. A full refund will be issued to the original payment method.
• Orders that have already been dispatched cannot be cancelled. For orders within India, you may request a return after delivery as described below.
• We may cancel an order if a product is out of stock, a payment fails verification, or the delivery address is not serviceable. In such cases you will receive a full refund.

Returns within India

• You may request a return within 7 days of delivery.
• Products must be unused, unwashed, and returned in their original packaging with all tags, labels and the invoice.
• Return pickup is arranged by us at no cost where your pincode is serviceable. If it is not, we will ask you to self-ship the product and will reimburse reasonable courier charges.

Returns for international orders

• Because return shipping and customs costs from outside India are high, international orders are eligible for return only if the product received is damaged, defective, or different from what was ordered.
• Please contact us within 48 hours of delivery with your order number and clear photos or an unboxing video.
• Once your request is approved, we will either arrange a return pickup or, where return shipping is not practical, ask you to keep the item. We will then offer a replacement, store credit, or a refund of the product price.
• Shipping charges and any import duties or taxes paid by the customer are non-refundable, except where the error was ours.

Non-returnable items

• Products that have been used, washed, altered or damaged after delivery.
• Products returned without original tags, labels or packaging.
• Free gifts and promotional items.

Refunds

• Once we receive the returned product, we will carry out a quality check and notify you of the result by email.
• Approved refunds are processed to the original payment method within 4 to 6 business days. The time it takes to reflect in your account depends on your bank or card issuer.
• For international card payments, refunds are processed in INR, and the final amount credited may differ slightly because of exchange rates applied by your bank.
• If a return does not pass the quality check, the product will be shipped back to you and no refund will be issued.

How to request a return or refund

Email customercare@thewayw.com or call +91 95132 11224 with your order number, the item(s) you wish to return, and the reason. Our team will respond within 2 business days.

Delivery timelines and charges are covered in our Shipping & Delivery Policy.