Last updated: 30 October 2026

This Shipping & Delivery Policy applies to all orders placed on thewayw.com, operated by WAYW Retail Private Limited ("The WAYW", "we", "us").

Order processing

Orders are processed and dispatched within 3 business days of order confirmation, excluding Sundays and public holidays. Handcrafted and embroidered pieces may need extra time; any such delay will be shown on the product page or communicated to you by email.

Shipping within India

• Shipping is free on all orders within India.
• Estimated delivery: [DOMESTIC DELIVERY TIME, e.g. 3 to 7 business days] after dispatch, depending on your location.
• Orders are shipped through our logistics partners, and a tracking link is shared by email, SMS or WhatsApp once your order is dispatched.

International shipping

We currently ship to the following countries: United States, United Kingdom, United Arab Emirates, France, Italy, Spain, Singapore, Japan and Australia. If your country is not listed at checkout, we are not yet able to deliver there.

Shipping charges

• International shipping is free on orders above USD 150 (or the equivalent in your local currency).
• For orders below USD 150, shipping is charged at [INTERNATIONAL SHIPPING RATES]. The exact charge is shown at checkout before you pay.

Delivery time

International orders are delivered within [INTERNATIONAL DELIVERY TIME, e.g. 5 to 10 business days] after dispatch. Customs clearance can occasionally add a few days.

Shipping partner

International orders are shipped through ShiprocketX and its courier partners, with door-to-door tracking.

Currency

Prices may be displayed in your local currency for convenience. Payment is processed in Indian Rupees (INR), and your bank or card issuer may apply its own currency conversion charges.

Customs duties and taxes

• United States: Orders are shipped Delivered Duty Paid (DDP). Import duties are paid by us in advance, so you will not be asked to pay duty on delivery.
• All other countries: Import duties, taxes (such as VAT or GST) and customs fees charged by the destination country, if any, are the responsibility of the customer and may be collected by the courier at delivery.
• Orders refused because of unpaid duties or taxes are not eligible for a refund of shipping charges or duties.

Tracking your order

Once your order is dispatched, you will receive a tracking link by email and SMS. You can also contact us at customercare@thewayw.com with your order number for an update.

Incorrect address, failed delivery and returned parcels

Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because delivery could not be completed after the courier's attempts, we will contact you. Re-shipping charges will apply. For international orders, the original shipping charges are non-refundable.

Lost or damaged parcels

If your parcel arrives damaged or tampered with, please record a video while opening it and contact us within 48 hours of delivery with photos. If a parcel is confirmed lost in transit by our logistics partner, we will send a replacement or issue a full refund.

Contact

For shipping questions, email customercare@thewayw.com or call +91 95132 11224 (Monday to Saturday, 10 am to 5 pm IST).

Returns and refunds are covered in our Returns, Refunds & Cancellations Policy.